Poor Edcon online delivery/courier service

I placed an order online on the 28 April. After 6 weeks of delay due to COVID-19 I received a call from the courier to say my order would be arriving the next day and to confirm my address which I did. The following day I received 3 calls asking me to confirm my address saying the driver was nearby but lost. After the third call I became frustrated as I had received deliveries from other companies before with no hassle. The courier assistant was also rude as she said I gave her the wrong location which was not true. She asked me to text the driver my address which I did however I never got my order. I then called the Edcon customer care centre to enquire about my order however the agent put me on hold. After the long wait and the useless courier service I want to cancel my order and get a refund as I should not be paying for something I didn't receive.