MK
MrsRights K
1 reviews | Active since Apr 2011
05 Nov 2015, 07:39
Poor Disgusting Services
I bought stuff worth R11000 at Eastgate mall, some merchandise were on sale,I was in a hurry so I never tried on All The clothes.When I got home, I was shocked to realize that two of the items bought were damaged, dirty but had a sale tag hanging and was placed on aisles for re-sale. I went to Cresta to exchange the items, I was given the worst service ever. I was ****** of my rights as a customer and cheated. I was surprised by how their credit&returns operates. I purposely didn't tell them of the damaged dress, just to see how they operate when dealing with returns. My suspicions were confirmed when the same damaged goods I exchanged was send back to the floor, without anyone checking them. Same reason why I have bought a worn out&damaged dress.cashier refused to give me the same discount I received when buying the items, with proof in her hands, she even made me pay extra for the discounted amount ? I need explanation.I have a good mind to return All the stuff I bought& be refunded my R11000.Id Rather go buy elsewhere cos I felt so devalued.what happened to excellent customer service? hygiene? quality products? what's Edgars policy abt returns? disgusted by the service received
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Edgars's replyOfficial
05 Nov 2015, 14:43Hello MrsRights,
Thank you for raising your concerns with us. Please note our refund and exchange policy is part of the service we render to our customers. Kindly be advised if the items purchased were still on sale then you were going to be given a discount, but if the price has increased then a difference will need to be paid. Thank you for notifying us of this query. We will escalate it to the store manager to review and revert with feedback.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. Please note our refund and exchange policy is part of the service we render to our customers. Kindly be advised if the items purchased were still on sale then you were going to be given a discount, but if the price has increased then a difference will need to be paid. Thank you for notifying us of this query. We will escalate it to the store manager to review and revert with feedback.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply05 Nov 2015, 14:43
Official
Hello MrsRights,
Thank you for raising your concerns with us. Please note our refund and exchange policy is part of the service we render to our customers. Kindly be advised if the items purchased were still on sale then you were going to be given a discount, but if the price has increased then a difference will need to be paid. Thank you for notifying us of this query. We will escalate it to the store manager to review and revert with feedback.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. Please note our refund and exchange policy is part of the service we render to our customers. Kindly be advised if the items purchased were still on sale then you were going to be given a discount, but if the price has increased then a difference will need to be paid. Thank you for notifying us of this query. We will escalate it to the store manager to review and revert with feedback.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,