1 reviews | Active since Feb 2012
Poor customet services....
I bought a Levis jean from Mall of Africa Edgars,when i get home i found out that its a small size so I decided to go to Edgars Birch Acres Mall for exchange,went to customer care and they refused to exchange it for me,mind you I had a slip,tag still attached ...they said we dont exchange design jeans how would they know if this jean is not exactly from Edgars blah blah I have to take it to Mall of Africa...the consultant who was helping was lady Motlalepula with another lady forgoten her name but i remember she had som grey hair....
Thank you for sharing your in store experience with us . Please accept our apologies for the disappointment caused to you. As long as the branch stocks Levis jeans they were supposed to have assistance you with an exchange . However if they don't stock the brand then it will not appear on their terminals. We will escalate your query to the store and final feedback will be provided to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Thank you for sharing your in store experience with us . Please accept our apologies for the disappointment caused to you. As long as the branch stocks Levis jeans they were supposed to have assistance you with an exchange . However if they don't stock the brand then it will not appear on their terminals. We will escalate your query to the store and final feedback will be provided to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,