Poor customer services at Edgars

I have an account with Edgars and last year in July 2020 i paid off my account for R2010 and requested that financial services such as funeral cover and airtlme to twrminated immediately and suggested that my account be closed and was advised it will stay at zero balance so no need to close it. I then got statements in Sept indicating i now owe and since then have been going to Edgars stores-Mall of Africa and phoning and sending emails noone responds at all or even knows what to do common excuse is Edgars was sold so we not sure on new procedures the best is give us your query it will be responded to. I now get calls daily and emails threatening to hand over my unpaid account yet I have forwarded in writing what I requested and proof of payment done in July 2020 but noone cares except to call for payment. The public should be aware of such gross poor customer services I have over 10 emails to customercare or edgars enquiries or collections for RCS group but all to no effort. I now intend to call Sunday Times for my case to be publicised so that other customers are warned as I have emails of my request for termination of service and settlement receipt dated 3rd of July 2020 I cannot be forced to pay for what I do not need just prove them wrong I had to find the service provider for funeral cover -Hollard and i cancelled services sometime in November and Vodacom said this was done via an agent and I cannot terminate it myself therefore someone is sleeping on duty at Edgars hence the business failed but same goes for new owners RCS group as same employees that failed previous owners stil are employed. I have details of some of the staff i have interacted with who did nothing if asked will share this