Poor customer service response on new account application

I have submitted an online account application for an Edgars account earlier last month (April 2019). The following week after the application on 08/04/2019, I made a follow up, from there I was being sent from post to pillar without any concrete response. To date, I have received no feedback on the new account application status.

I think it is very appalling that a simple feedback can be given for over a month, while during the application process it stipulates that within 48 hours feedback will be given.

I first sent an inquiry online but I received no feedback expect for the automate response (Reference number: ********** 2093/GO). I then phoned the New accounts department: ********** / 11, a lady answered and told me to wait for the SMS which never came.

REALLY EDGARS? Is this really a way you treat a customer? Perhaps your books are already too full for new accounts????