POOR CUSTOMER SERVICE, REPLACEMENT MASCARA DIDNT ARRIVE YET

DRY MASCARA 'BENEFIT THEY'RE REAL' RECEIVED ORDER NR: ********** 59

I bought 'BENEFIT THEY'RE REAL' mascara for almost R300.00 from Red square online and they delivered it onSeptember 1, 2017. I called the call centre on 0 ********** 89 on Saturday September 2, 2017, to inform them that I received the mascara and that it is dry and I get the feeling that is old. You can check the recordings of the call centre that morning at 8:30 as I called and the agent promised me that he logged the fault and he will call me back regarding this. Finally they collected the mascara more than a month later on October 5, 2017 and up until now they haven't delivered the replacement mascara and the call centre keep on telling me that someone will contact me within 48 hours to resolve this matter but nothing happens and I dont receive any feedback regarding this, which is totally unacceptable for that purchase price and reputation of that mascara. Mascara usually lasts for 2 months at least. I need to be refunded or to be sent a new mascara that is not old. urgent response required as I buy regularly from the online store and this is the first time to receive old / damaged goods and such poor customer service from Red square. C BIERMAN. I need to know when I can expect the mascara as this has been dragging almost 2 months now. We need to resolve this matter asap.