Poor Customer Service re EFT Payment
<p>On 28th December my mom made payment of R300 via EFT but used the wrong reference number. On the 8th January I emailed customer services to ask them to please find and allocate the payment to her account - I provided proof of payment and the correct account number to which the payment needed to be made. I have been receiving emails back and forth from different customer service people asking me for information and documents that I have provided numerous times. No one on the customer call centre can help. All we want is for the payment to be found and allocated to the correct account. I know an error was made on our side but it really shouldnt be so complicated to correct!</p>
We have received your concerns and apologise for the inconvenience caused by the matter as you kept on forwarding proof of payment in order for the payment to be allocated to the correct account, however we also do not have the documents that you sent , we therefore advice that you email them to *** for urgent assistance as the matter has been pending foe a long time. A reference number for the complaint logged on your behalf is as follows***/GO .
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter as you kept on forwarding proof of payment in order for the payment to be allocated to the correct account, however we also do not have the documents that you sent , we therefore advice that you email them to *** for urgent assistance as the matter has been pending foe a long time. A reference number for the complaint logged on your behalf is as follows***/GO .
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter as you kept on forwarding proof of payment in order for the payment to be allocated to the correct account, however we also do not have the documents that you sent , we therefore advice that you email them to *** for urgent assistance as the matter has been pending foe a long time. A reference number for the complaint logged on your behalf is as follows***/GO .
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter as you kept on forwarding proof of payment in order for the payment to be allocated to the correct account, however we also do not have the documents that you sent , we therefore advice that you email them to *** for urgent assistance as the matter has been pending foe a long time. A reference number for the complaint logged on your behalf is as follows***/GO .
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter as you kept on forwarding proof of payment in order for the payment to be allocated to the correct account, however we also do not have the documents that you sent , we therefore advice that you email them to *** for urgent assistance as the matter has been pending foe a long time. A reference number for the complaint logged on your behalf is as follows***/GO .
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter as you kept on forwarding proof of payment in order for the payment to be allocated to the correct account, however we also do not have the documents that you sent , we therefore advice that you email them to *** for urgent assistance as the matter has been pending foe a long time. A reference number for the complaint logged on your behalf is as follows***/GO .
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,