Poor customer service from Edgars RCI and don't give a damn about loyal customers that have been supporting them for the last 20 years.???

Hi I am very dissapointed with the service from Edgars customer services and their collections department. I was getting SMS messages from Edgar's with outstanding amounts and I couldn't understand why because I wasn't buying anything. I would pay the full balance only to find that I'd get a similar SMS the following month. I never received statements so I had no Idea what I'm even paying for, so I gave them a call in May 21 and requested 3 months of statements to see what's going on. I got the statements later that afternoon only to find that they have been charging me for policies and subscriptions that I wasnt even aware of! I then called their call centre and queried this as I never gave consent or app**** for any of this and feel that it's very unfair that I am liable for something I never asked for and wasn't aware of. The call centre assistant named Kennith then assured me that they will escalate the matter and do an investigation. To my surprise in the month of June, I get a statement with all of these subscriptions and policies added to it AGAIN! on top of these costs they have charged me for notices of outstanding payment and SMS fees! I then spoke to Happiness at the collections department whom advised me that I should send an email requesting cancellation of these policies and subscriptions before the 1st so it wouldn't be on my July statement, but I'll still be liable for paying my account and there is nothing that can be done as it was part of my account, this is how they treat their customers who have been loyal to Edgars for the past 20 years! I sent the email on the 26th of June requesting the cancellations and asked to have my account credited of these costs incurred that I did not request or was even aware of, unless they could prove that I consented or requested theses policies mentioned. I received a reply email stating that my query has been escalated! I just got my July statement and low and behold it still hasn't been resolved and once again charging me costs for non payment, for a query that I have been trying to resolve since the month of May 21. I think this is a *******, who can afford to spend unnecessary costs in this economy, imagine R205 just being added to you account without your knowledge, which was the reason I requested the club member fee etc to be cancelled by Edcon last year and they did so, it no longer reflected on my statements till RCI took over and then Hollard Insurances just got added to your account!!!