Poor customer service from clinique consultant

I walked into the store interested in purchasing clinique skincare as I had heard lots of good things about them. The clinique consultant was highly convincing and seemed so invested in helping me choose the right products that I ended up spending over R5000 on a complete regime. She had promised to offer continuous support , to do whatsapp video calls as well to see how my skin was reacting to the products. I was very excited to start this new journey because I knew I would be getting guidance as well, only for the consultant to never contact me again. It's been over 2 months and I haven't heard from her and the worst part is that the products actually hurt my skin and is not doing what she advised it would do. Maybe if she contacted me like she promised, then I wouldn't be in this situation. I guess it really is just about the sale. R5000 wasted on clinique products that actually made my skin worse. I had better skin before using these products. Regret!