Poor customer service experience

I would like to share about my bad customer service that I received at Edgars Corkwood, Uitenhage. I made a layby and decided to cancel it cause I thought by the time I would want take it out maybe it would be already cancelled cause I work out of town. So I went back to the store the day after to make another purchase, I saw this item again and while I was still deciding what to do, 2 staff advised or rather convinced me that I can layby it again and so I did. 2 days after they called me to tell me they have cancelled the layby and I'm gonna get a voucher for my deposit,I said ok fine and I dropped the call. I was asleep the time they called cause I'm working night shift. After I dropped the call, I thought argh I really want this item let me rather call them so they can keep it aside for me, I would come and purchase it later on. I called the store, 10 times with no answer. So I went to the store, don't know if it was the manager that I spoke to, I explained what happend, asked them for the item because I want to buy it, she said it's already sold out and I was manipulating their system. I asked how so, because the cashier didn't inform about that and I was not aware that I can't make a layby again. I think they should have handled it the better way and I feel they should have called me before they cancelled and inform me before taking it out because I really wanted the item but instead of that, the manager with one of her staff gave me a bad attitude