Poor customer service engagement

I received a call from someone claiming to be from Edgars regarding my account this morning around 10:20 on 8 March 2022. She stated her name was Kathryn Isrilal.

Other than stating that the call was in regards to my Edgars account, she did not give any reason for the call. Then she went further to request me to provide personal information to her over the phone, by providing my date of birth.

Identity theft being the serious issue it is and the best practice rule is to never provide personal information to anyone phoning you in an unsolicited manner. Especially when they do not provide any method to you to validate the authenticity of the call or organization they claim to be representing.

I was very frustrated in that I did not feel Kathryn was listening to me and willing to provide me with any other information other than repeating scripted information, and started to become very hostile towards me.

Please could you review the recording of the call for your customer service quality reviews and let me know if you believe she was acting in a professional manner, and if I was unreasonable in my responses.