Poor customer service

I ordered a decoder power supply (which is listed as an essential item during lockdown) on the 23rd of april and to this day I haven't received it nor have I received credible feedback in regards to my order. I've been posting on the Facebook page but not getting responses with concrete feedback, I sent an email and it has not been responded to plus their online support call centre is as useless as their online store. I would strongly advice any person that doesn't wanna go through what I am currently going through to NEVER use game's online store