Poor customer service delivery.

Paid my account at the Glen mall on the 8 March. They used manual docket. They have not loaded the money onto the system since then. I have been receiving annoying calls from their call center saying they have not received the money. I asked them to call the Glen with manual docket number they said they are not allowed to call the shop. How unbelievable is that they can't call themselves but can call customers. I tried to call Edgars the Glen line found on Google not going through. So upset and annoyed I went to the mall just to find out that it is closed because of revamp and will be only opened on the 28 March. So they don't even know it is closed they sent me there. What kind of customer service is this?