Poor customer service

I asked to have all my financial services cancelled. I tried calling the call centre initially, no answer.

So I decided to visit my nearest branch. First of all couldn't purchase anything with my account as the system was offline, and could not be issued a new card as my magnetic strip has come loose due to the system.

I was then assisted by a very helpful lady, who called the customer service centre. After the call I was told my services had been cancelled.

Yet on my statement ALL the services still reflect. I have been billed R500 again for services I do not use and cancelled.

And off course I can't get hold of anyone at the call centre, the number doesn't even ring. And no response to my emails.

Very poor service. But guess they need to get money from somewhere to pay their debt. I have been a loyal customer for over 12 years. Such a pity I have a sour taste in my mouth now.