Poor Customer Service at Edgars Clearwater

Date: 29 November

I visited the Edgars store at Clearwater Mall to purchase sandals. Despite being in a long queue, the staff initially managed the line efficiently. However, when I was redirected to the perfume section, the sales associate became uncooperative and deliberately slow.

I waited for over 20 minutes, despite only having two customers ahead of me. The sales associate frequently walked away and engaged with colleagues, showing no interest in assisting me. When an elderly staff member attempted to intervene, I was redirected to another till, at the Dior section, where I experienced similar treatment.

The staff seemed more interested in chatting with each other and complaining than attending to customers. Even made a comment that she had a customer waiting at Chanel as if I was not a paying customer. When I finally reached the checkout, they didn't have plastic bags, causing further delay. Two staff members found the situation amusing, which added to my frustration.

I hope you will address this issue and provide better training to your staff to not only put on heavy make up, but to also ensure that customers receive the respect and service they deserve.