Poor customer service at Edgars Canal Walk

I went to collect a pair of sneakers ,a set aside request was made from V&A Waterfront.When I got to the store I waited for 30mins to be assisted..only to be told they can't find the shoes and the person on duty when the call was made doesn't remember speaking to the waterfront store..and that was it..i eventually decided to go look for the shoes myself, I found in their boxes 1shoe when I asked for assistance from the floor guys..they just kept disappearing one by one..i am so disappointed to say the least.