POOR CUSTOMER SERVICE and *********** staff

Edgars call centre's staff have pathetic customer service skills. I haven't been receiving my statements and club magazines for months if not a year. I've called the call centre on many occasions to find out why and they keep telling me the post office is on strike etc. I've been paying as a VIP club member and have not received the benefits. Every year without fail I need to call the call centre to get a birthday voucher which is also a benefit on the Edgar's club membership. For the 1st time in a long time I received my statement. Still no magazine? My wife has the same issue every month as well. At the end of the month we have to stand in a queue at a Edgar's store and ask the consultant for the instalment due. My wife has requested to speak to the call centre manager and the agent always says that he will call back and it never happens. She has logged a complaint last week and I had outdated magazines delivered to me. The audacity of Edgars. I want to be refunded for all the months that I did not receive my magazines and the birthday voucher. The store consultants say that allot of the customer complain about not receiving there statements. Bring back CUSTOMER SERVICES.