Poor customer service and false advertising

I am writing this letter following my experience that I received at your Game Store Gateway. This letter is in regard to the poor level of customer service with high customer dissatisfaction.

On Friday 26 July I arrived at your store to purchase 2 items. One being the Sinotec 50” tv and the other a HP Laptop.

Upon enquiring about the smart tv I was told that there were issues with the licensing between Netflix and Sinotec and that there was issues with customer returns. If this is the case I’m sure you as a business would not be advertising a defective product to the unsuspecting customers. I am happy to discuss this issue with Sinotec in Midrand as I’m sure they might not be aware that they have a defective product. I wanted the product due to the 5 year warranty and the high spec level but clearly I was wrong. The salesperson then after speaking to someone on the phone he informed me that it was only Netflix and YouTube would work on the TV. Considering that the tv was advertised as a Uhd smart tv I think we need to address the issue with Sinotec too. I was told to rather buy the Samsung Tv which cost me R2000 more and is smaller tv and a 49” uhd tv for R6999 2 year warranty. I asked how about the 43” for R5499 was told its not UHD considering the advert clearly states it is. Salesperson Calvin John

I then went to the Computer department and no sales person was available. Had to wave the attention to two ladies who were at the cellphone pay point there was a gentleman Innocent who was chatting to the cashiers the ladies indicated that I was waiting in the department. He turned around looked at us and carried on chatting with the cashier. Eventually he staggered over to us , without listening to what I wanted I requested I wanted this laptop. Without listening to me he carried on about the specs and benefits of the laptop. I stopped him and said I have done my homework and fully aware of what I wanted and just wanted the product. He then proceeded to go get my laptop from the back. Clearly spending over 13k with your company is not very important. I could have easily taken my hard earned money to any of your competitors. My Frail mother was with me and I was hoping to have a pleasant and hassle free experience which never happened.