1 reviews | Active since Mar 2015
Poor Customer Service and False Advertising
On 21 February 2015 I went to Edgars Cresta Shopping Centre to open a 6 MONTHS INTEREST FREE ACCOUNT. I was notified on 23 February 2015 that my card was ready for collection. <br> <br> I went to collect my card, only to discover that I had been given a 12 MONTHS INTEREST BEARING ACCOUNT. The Edgars customer services employee told me that they do not offer a 6 months interest free account anymore. Firstly, this was not conveyed to me prior to applying for the account and secondly, on the wall directly behind the counter there was a sign saying 'OPEN YOUR 6 MONTHS INTEREST FREE EDGARS ACCOUNT'. Then I was told that the system automatically changes your account from 6 to 12 months if it determines that you can afford it
We are deeply sorry for the overall experience. Kindly note if the customer applies for a 6 months interest free account and it is approved on 12, it means they didn't qualify. It also against the policy to change the plan from 12 to 6 months. Please note the account doesn't have any balance and it is closed.
We apologise for the way your query was handled, and we hope to be off much assistance to you next time you apply for an account.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***.
Kind regards.
Edcon customer experience team,
***
We are deeply sorry for the overall experience. Kindly note if the customer applies for a 6 months interest free account and it is approved on 12, it means they didn't qualify. It also against the policy to change the plan from 12 to 6 months. Please note the account doesn't have any balance and it is closed.
We apologise for the way your query was handled, and we hope to be off much assistance to you next time you apply for an account.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***.
Kind regards.
Edcon customer experience team,
***