NM
Nonhlanhla M

1 reviews | Active since Jul 2016

29 Jul 2016, 19:44

poor customer service

<p>The dismissive and rude treatment I got from the Edgars customer service at clearwater mall was so uncalled for. I didn't have my card with me so the teller down stairs said I can go pay upstairs for my account and goods that I was buying. I got to customer service upstairs and stood in the que and was the assisted by a lady. We used my husband's ID card and she filled in a firm then when took out my card to pay, she hands me a slip and dismissively said I must I must go back downstairs to pay. I had paid previously without having my card and I tried to ask why I had to go downstairs again, stand in a que again while I was at paying point. I could see that they were dismissive because they were in a hurry to knock off. They called the next customer and served them and told me to go. It was very rude and insulting to treat a paying customer like that. I had stood 2 questions to be assisted and to be treated like that was appalling. I left without paying for my account and left the shopping I had done also. Please teach your customer service staff to treat paying customers will a little respect.</p>

0
Replies (2)
Edgars
Edgars's reply01 Aug 2016, 09:12
Official

Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store. Please be advised we have addressed this incident with our in store management, you will be receiving feedback shortly.

Please note an account card is always needed when making a purchase. Your reference number is ********** 171/GO

Kind regards,
Edcon customer experience team,
***

Best regards,

Edgars
Edgars's reply01 Aug 2016, 09:14
Official

Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store. Please be advised we have addressed this incident with our in store management, you will be receiving feedback shortly.

Please note an account card is always needed when making a purchase. Your reference number is ***/GO

Kind regards,
Edcon customer experience team,
***

Best regards,