Poor Customer Service

I went in to Edgars stores @ Carnival Mall on the 07/03/2015 to open up an account which they advised me that i will have feedback on Monday as to weather my account has been approved or not. We are now on Wednesday and i have still had no feedback so i decided to call and find out what is the process. I get told they cannot help me and i must come through to stores. I chose Edgars and took the time to go there and open up an account with edgars and now i must waste my time to run up and down to the store to fine out what the process is when that should be up to Edgars to service their customers and keep their customers updated. I am more than happy to take my business elsewhere to another clothing store if its not wanted by Edgars!!! Very disappointed with lack of service to new customers