Poor Customer Service

I am very disappointed at the customer service received from the Edgars store based in the Bigside Mall. I had purchased online and received and SMS informing me that my package was available for collection. When I got to the store and I was assisted by one of the cashiers who had no customer service skills whatsoever. She asked for my identity doc and then walked to and from their storage room because she could not find my package. Not even letting me know what the issue was. She left me standing at the till while she moped around trying to figure out where the package was.

I was in hurry so I did ask her to please leave it and left the store. A few hours later she called me to let me know she finally found my package. Some of us are loyal customers and have been with the group for quite a number of years. It's sad and very disappointing that when you late with your payment they calling you 100 times but they cant do simple things like keep online orders in place.