MM
Malcolm M
1 reviews | Active since Feb 2016
09 Feb 2016, 16:36
Poor Customer Service
I have purchased a gift that is a addidas takkie, it was sized and the guy went to bring in a new pair.<br> when that gift was unwrapped there were 2 right leg shoes, and edgars still says that it is 30 days over . I have phoned customer service and complained about that, and they said they will get back to me within 48 hours, 5 days have gone by.
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Replies (1)
Edgars's replyOfficial
12 Feb 2016, 12:55Hello Malcolm19,
Thank you for making contact with us.
As discussed telephonically please be advised that matter has been escalated to the stores management team and the regional manager to address. Once your query has been reviewed by them, feedback confirming resolution will be provided directly to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for making contact with us.
As discussed telephonically please be advised that matter has been escalated to the stores management team and the regional manager to address. Once your query has been reviewed by them, feedback confirming resolution will be provided directly to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply12 Feb 2016, 12:55
Official
Hello Malcolm19,
Thank you for making contact with us.
As discussed telephonically please be advised that matter has been escalated to the stores management team and the regional manager to address. Once your query has been reviewed by them, feedback confirming resolution will be provided directly to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for making contact with us.
As discussed telephonically please be advised that matter has been escalated to the stores management team and the regional manager to address. Once your query has been reviewed by them, feedback confirming resolution will be provided directly to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,