Poor customer service

I went in to the store to try an open account, while Rudolph was assisting me on a desktop to take down my details, Adelaide came and just said to me we are unable to assist you without explaining why, she then continued to assist some other lady on that same desktop Rudolph was helping me on, she logged out my details without advising what I should do and insisted on helping another lady who came after me. Rudolph noticed my disappointment and confusion and insisting that he will help me, at that point i was just disappointing. I have always received outstanding service from the staff at Melrose Arch Edgar's, but Adelaide was by far the worst experience I have ever had, quite discriminatory so much that it was pathetic as a matter of fact. I was disappointing, I decided to not open my account after all. I mean why should I open an account with someone who does not see the value of a customer?