POOR Customer Service!!!!!!

I booked in a Police watch(2 weeks old) on the 5th of December by Lutando. on the 22nd when I had to follow up myself I was told by Thomas (store manager) that I should phone Police myself and follow up with them. After a struggle Police told me they cant assist me as Edgars is the client and they need to follow up. On Monday I had to call Thomas again for feedback he advised that he will call me back on Wednesday, Today when I called again after receiving NO feedback he advised that it will be another 3-4 weeks. Upon booking in the watch I was told 6weeks I am willing to wait till 19/01/2016 then I'm collecting my watch as this is what I was told by Lutando and Thomas (at the longest 6 weeks) I cant see how this has now became my problem to follow up with Edgars and all of a sudden have to wait even longer... I dont care what Edgards do but im collecting my watch on the 19th so please be verry sure that its in store you had 6 weeks to resolve this!!! If im not receiving my watch please arrange for a FULL refund!!!