Poor customer service.

I placed an online order(order number: ***) in december 2025, on the the 10th of December I december 2025 I called an canceled as have changed my mind. I was the promised a refund in 7 days, 7 days passed without receiving the funds. I. Called again 22/12/25 and was told the refund failed on 12/12/25 but I was never advised of the failure. I was then asked to send a bank statement /bank confirmation letter so the redo the process,I emailed both the statement and the letter and called in again to assure the received the document, which indeed they they did and I was asked to wait 7 working days for the funds to reflect on my bank account. Today it's 07/01/26, the 7 days have passed but the funds are still no show.