SM
Sma M

1 reviews | Active since Jan 2015

03 Dec 2015, 14:21

Poor customer service

Please teach your staff how to treat customers fairly.I first payed my edgards account then purchased underwear on my account they was a difference that I needed to pay.<br> On the second attempt the speed point gave the teller Thandy issues, the machine read \error"I asked her to use another speedpoint however I was told that was the only working speedpoint.<br> Johanna and colleague then assumed I had insufficient funds that I had reached my card limit which wasn't the case.<br> Kwena the manager was able to assist me and my card worked.<br> I don't understand why your staff members like to assume on behalf of customers. I was told to GO TO THE BANK AND WITHDRAW CASH but my card was working.<br> We deserve the respect not to be embarrassed <br> Am over being I'll treated as a customer """

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Replies (1)
Edgars
Edgars's reply04 Dec 2015, 13:31
Official
Hello Smash1989,

Thank you for raising your apprehensions with. It is feedback from customer's like you that helps us to improve on our shortcomings. Please be advised we have notified the store manager as the manner of approach and the ********* speech from the cashiers was totally unacceptable. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: 0800 203 92

Best regards,