Poor customer service

To Whom it May Concern,

This is regarding an on going problem as per below. I once again received a phone call from the call center regarding the refund due on the account. I had to explain the whole story to the gentle and was told I need to resubmit the required documents again and then it will be processed. The documents had been submitted previously, I had received confirmation on a previous post stating that the documents had been received and that it'll take a few days for the refund will be processed. Please advise if everything is correct, this is getting rely frustrating, the issue is not being resolved. If a manager could please contact me regarding the matter so that it can be resolved urgently.

Please see the response below: 21 Oct 2019, 12:20

Dear Angelique

Thank you once again for making contact with us regarding the refund on your account. We have received the requested documents and the refund will be processed in a few day's time.

We apologise for the frustrations caused to you in this regard.