Poor customer service

Why is it so impossible to get assistance from Edgar's? I have an amount owing on my account and I do not recall making any purchases. All I asked for is for my statements to be sent to me so that I can check. If it is an amount owed by me, I will gladly pay. If not, please correct my account. Ashley from the call center was of no help, was suppose to get back to me but never did. Spoke to RCS and no feedback either. I cannot wait to sort this out and close my account.