FA
Florina A
1 reviews | Active since Nov 2018
18 Dec 2019, 09:57
Poor customer service
On 2nd December I purchased two items for delivery to Tygervalley store. I've been following up ever since and each time someone says they'll call back but to date no one ever bothered calling me to confirm if my parcel is at the store. it's 18th December - 16 days since I placed my order. I can understand delays but your staff need to keep their promises and call back when they say they're going to. Where is my order, please?
Helpful (0)
Replies (2)0
Replies (2)FA
Florina A's updateReviewer Update
18 Dec 2019, 10:01After reading other customer's issues which are exactly the same as mine - I think it's best to go to the Ombudsman for consumers as such poor customer service should not be condoned. They are quick to hand people over if they don't pay their accounts and yet they can't honor promises to provide a decent customer service. if you don't know how to provide an online service then just don't or speak to other retailers and find out why they get it right and you don't!
FA
Florina A's update18 Dec 2019, 10:01
Reviewer Update
After reading other customer's issues which are exactly the same as mine - I think it's best to go to the Ombudsman for consumers as such poor customer service should not be condoned. They are quick to hand people over if they don't pay their accounts and yet they can't honor promises to provide a decent customer service. if you don't know how to provide an online service then just don't or speak to other retailers and find out why they get it right and you don't!
FA
Florina A's updateReviewer Update
18 Dec 2019, 15:31I contacted the store myself and finally someone was able to assist. I went to the store to collect my order.
FA
Florina A's update18 Dec 2019, 15:31
Reviewer Update
I contacted the store myself and finally someone was able to assist. I went to the store to collect my order.