Poor customer service

Logged a complaint about airtime/data subscription which was said to be “free of charge” as a reward for being a loyal client.. months later, I discover I owe Edgars for airtime subscription charged to my account. Logged a complaint with first line contact at Cape Gate on the 4th of April, a request for cancellation was submitted but failed to log a request for credit as I requested..

I have been to the Edgars branch(Cape Gate) and called in with the contact centers numerous times requesting for feedback as no one gets back me to update/follow up m although this gets promised to me , all I get is sms’s with no clarity regarding my complaint.

The last “communication” I got from Edgars regarding my complaint was as follows: “Dear Customer

With regards to your recent Airtime enquiry with EDCON, kindly note your query has been processed. Refund declined. Customer agreed to the product. Proof ofenrolment available.

Regards Edgar's Customer Service” I have since called in on Monday the 6th of May requesting for this proof, I was advised that it would take 2-48hrs for the proof to be made available to me and that I again have to call in if someone fails to do their job. I gave them grace until Friday the 10 of May to sort out the 48hour story that started 4days ago, when I called in on Friday I had to wait 13min to be told the complaint has been transferred to a senior somebody.

Can someone please get back so me so that I can close my account ASAP as I am tired of this never ending story