Poor customer service

I have received poor customer service at Edgars Mall of Africa on Thursday last week. I wrote my complain to Branch Manager ( Juby Tennant) and my issue is still not resolved.

This is the email that I wrote to her as follows:

Good morning,

I hope this email finds you well.

I bought the fragrance (Gucci) on Wednesday in your store, Mall of Africa Edgars and I was not happy with the lasting period of the fragrance then I decided to return it yesterday.

The service that I received from Willem Manne Wyk and Maringa Nkone was not pleasing. They couldn't help me. Even worse for Willem, he left me hanging. They only told me that I must leave the fragrance and the process of returning is two week.

My main issue is I feel these two managers don't respect the customers and they don't understand process of how to assist the customer if they have issues. I don't even know what will be the next step. I left the fragrance there.

I hope you can assist further.

However, I would like to thank Mthokozisi who was my sales Agent on Wednesday. He gave me warm assistance and write to explain the procedure and calm me down. He has great customer service.

I would also like to thank Mphonyane from Clinique who try her best to calm me down and come up with a solution.

Looking forward to hearing from you.

Regards, Nozipho