MR
Megan R
1 reviews | Active since Jan 2010
09 Jul 2015, 11:44
Poor customer service
Dear Edgars<br> <br> I purchased two pairs of Dune London boots when you had your buy one, get one free promotion. On Monday morning I sent an email via your website to complain about the one boot (which has a small crack on the side, ***/***6/S.G.N).<br> <br> No one has contacted me telephonically or via email.<br> <br> Can you please follow up and let me know.<br> <br> Thank you
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Replies (1)
Edgars's replyOfficial
13 Jul 2015, 10:37Hello Megan0,
As per our telephonic discussion, please be advised we have liaised with the store manager and he said you may make your way to the store with the boot, and if they have a quality defect then he will exchange them for you. Kindly take the account card with you. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion, please be advised we have liaised with the store manager and he said you may make your way to the store with the boot, and if they have a quality defect then he will exchange them for you. Kindly take the account card with you. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply13 Jul 2015, 10:37
Official
Hello Megan0,
As per our telephonic discussion, please be advised we have liaised with the store manager and he said you may make your way to the store with the boot, and if they have a quality defect then he will exchange them for you. Kindly take the account card with you. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion, please be advised we have liaised with the store manager and he said you may make your way to the store with the boot, and if they have a quality defect then he will exchange them for you. Kindly take the account card with you. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,