Poor Customer Service

On the Thursday 8th March 2018 I app**** for an Edgar’s account. I provided 3 months bank statements and completed the online application instore with Bheki Fhedzi. Bheki phoned me Friday morning to inform me that the application was not uploaded, I had to go to the store again. This morning Monday 12 March 2018, I went to the Melrose Edgars again and was told I had to start a new application, I have already disposed of the Bank statement which meant additional cost. I decided to use pay slips instead but after producing all the required documentation and spending an hour, there are still problems. I need my application to be processed