Poor Customer Service

On Saturday the 13th of June I visited the Blue Route Tokai Edgars branch in the hope that the customer service department could assist me with a reversal. I made a purchase at the Cavendish branch the week prior. The amount was taken off my bank account and Edgars account. The lady assured me that the amount of R330 will be reserved within 48 hours. After waiting until the next Saturday the amount was still not reversed. The lady at the Blue Route branch was unfriendly and unhelpful. She said that their system is only reflecting to the 6th and not the 8th and therefore cannot assist me and that I must come to the store AGAIN on Monday. I was already inconvenienced by having to go to the bank to get a statement printed to prove to them that the amount hadn't been reversed. I later went to the Cavendish branch and the staff were friendly and willing to assist. The matter is now being sorted. In future I will only go to the Cavendish branch. PS: This is not the first poor service I have received at the Blue Route Branch. I have written this post in the hope that customer service levels will improve at the Blue Route branch.