1 reviews | Active since Apr 2015
POOR CUSTOMER SERVICE
I recently experienced poor customer service at Edgars store in Menlyn mall from one of the customer care consultants by the name of Elizabeth who was very unprofessional and rude regarding the query i had <br> I then lodged a complaint at the store with the Manager Koketso who advised that they will attend to my matter and also address the matter with the consultant's line manager <br> The manager also requested me to send an email to him regarding the issue of which I did but still had to call them back to confirm receipt of the email and the manager Advised that he will call me back in 20 minutes as he was in a meeting <br> The manager called me after 50 minutes to tell me that I never sent the email of which I was driving home at that time and I advised him that I will take the matter up with the authorities<br> At this stage I haven't received feedback from the store regarding my account and I feel that Koketso the manager is not responsible and helpful in any way <br> I HAVE BEEN WAITING FOR FEEDBACK SINCE FRIDAY THE 24TH TILL TODAY
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. As per our telephonic discussion, kindly be advised that we pride ourselves with providing excellent service to our customers at all times and therefore have forwarded your concerns to the store management to address accordingly. We are However glad to hear that you have been assisted with your account query.
The reference is as follows: ***/GO
Thank you once again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.
Kind Regards
The Customer Experience Team
***
Best regards,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. As per our telephonic discussion, kindly be advised that we pride ourselves with providing excellent service to our customers at all times and therefore have forwarded your concerns to the store management to address accordingly. We are However glad to hear that you have been assisted with your account query.
The reference is as follows: ***/GO
Thank you once again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.
Kind Regards
The Customer Experience Team
***
Best regards,