Poor Customer Service

I purchased a 3 pack opaque tights on 19 April which indicated on the cover it was a pack of 3, when I arrived home I noticed there was only one in the packaging. I was unable to return to the store on the same day or in the week and therefore went into the store on Sunday 26 April. I was advised by the Visual Manager Shaddy Montsho that the cashier should of checked the packaging before I left on the day of purchase, which never happened and that they could not assist me as my timing to query the missing items was way too long i.e. 4 days. Being loyal customers of Edgars for many years I must admit that the customer service and attitude from staff which we have experienced in the past year is absolutely atrocious. I emphasized that all I wanted was to be given the two missing tights of the packaging which I paid for and that i did not want to return anything and it was imp**** that I was being ********* because I could not query the issue before 4 days. If this is the attitude to be received going forward from staff members to the consumers you will be losing many more loyal customers in the future.