1 reviews | Active since Aug 2016
Poor Customer service
<p>i went to Edgars Fourways Mall on Saturday 25/03/2017 to get few outfit for my unborn baby,got to the cashiers paid with my bank card for some reason their till went off without printing a slip i immediately received an sms from my bank notifyingme that the money went out of my account i even showed their "supervisor" an sms confirming the purchase and then she said if i want to take my shopping with me i need to swipe my card for the second time of which i refused,the lady by the name of Rosinah asked me to leave my shopping at the store provided me the REF No: ********** she made copies of both my bank card and my thank u cash card took my contacts promised they will contact me after 48hours to confirm if the transaction went through,i was expecting Edgars to contact me yesterday Wednesday 29/03/2017 to give me an update as agreed upon but no one bothered to contact me.so i paid for shopping that i didnt even receive.I'm very very dissappointed in them my support was not valued.unhappy customer.</p>
We have escalated the complaint to the Edgars Fourways mall management to address as our valued customer is not happy that you were charged on your debit card and did not receive the items as the systems were offline in store and feedback has not been provided to you as promised. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Fourways mall management to address as our valued customer is not happy that you were charged on your debit card and did not receive the items as the systems were offline in store and feedback has not been provided to you as promised. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Fourways mall management to address as our valued customer is not happy that you were charged on your debit card and did not receive the items as the systems were offline in store and feedback has not been provided to you as promised. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Fourways mall management to address as our valued customer is not happy that you were charged on your debit card and did not receive the items as the systems were offline in store and feedback has not been provided to you as promised. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Thank you Hello Peter for your assistance in this matter,my query has been resolved i received a call from Xolani on Friday and he promised that my shopping will be delivered to me,he sent a lady by the name of Glenda from Edgars Fourways Mall with my shopping,Edgars please upgrade your sysytems to avoid having such issues in future.
Thank you Hello Peter for your assistance in this matter,my query has been resolved i received a call from Xolani on Friday and he promised that my shopping will be delivered to me,he sent a lady by the name of Glenda from Edgars Fourways Mall with my shopping,Edgars please upgrade your sysytems to avoid having such issues in future.