AM
Abieda M
1 reviews | Active since Oct 2011
27 Feb 2015, 12:01
POOR CUSTOMER RELATIONS/FALSE ADVERTISING
I have yet to receive a response to my report dated 2015/02/18, for some reason Edgars Customer Relations are under the impression that if they ignore the reports their clients will just vanish into thin air (problem solved) , please note that this is totally unacceptable as a paying customer I deserve to be treated with respect and dignity, My question is why does Edgars have Customer Relations Office when nobody actually takes the time to ensure Customer Satisfaction. I strongly feel the Edgars miss leads it's customers with false advertising and assistants at stock level are not fully informed on how to address the public,I appreciate a Manager to contact me with a resolution , if i'm referred to the store i would require names and numbers.
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Edgars's replyOfficial
02 Mar 2015, 11:55Hello Abieda Mohamed,
We tried contacting you on the 18th of February but the phone went straight to voice mail. Please note we have liaised with the store manager and he said you may make your way to the store to get the bag. We understand the inconvenience of going back to the store. However, the store assistant manager Teballo will be available to assist you.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We tried contacting you on the 18th of February but the phone went straight to voice mail. Please note we have liaised with the store manager and he said you may make your way to the store to get the bag. We understand the inconvenience of going back to the store. However, the store assistant manager Teballo will be available to assist you.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply02 Mar 2015, 11:55
Official
Hello Abieda Mohamed,
We tried contacting you on the 18th of February but the phone went straight to voice mail. Please note we have liaised with the store manager and he said you may make your way to the store to get the bag. We understand the inconvenience of going back to the store. However, the store assistant manager Teballo will be available to assist you.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We tried contacting you on the 18th of February but the phone went straight to voice mail. Please note we have liaised with the store manager and he said you may make your way to the store to get the bag. We understand the inconvenience of going back to the store. However, the store assistant manager Teballo will be available to assist you.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,