POOR CUSTOMER ENGAGEMENT/ POOR INFO RATIFICATION/ POPPI ACT

I have used my Edgars account for a number of years, never having had a problem. The other day my account was BLOCKED on suspicion of ********** activity. I understand the merits associated with the checks and balances associated with a protection process such as this... however, when a Call Centre Operative from RCS (...assumably the Credit/ ***** review division of Edgars...) contacted me to confirm my details, I was hesitant to do so. First of all, in this day and age when trust of all institutions is an issue, I did not know whether the person on the other end of the line was actually from Edgars. Beyond this they could not confirm nor deny any of the information being given was true or false. I refused to engage with this person and my account continued to be blocked. Today, a Saturday, I decided to go in and confirm my details. What a complete and utter waist of f#cking time! Beyond having to wait an insane amount of time getting through to the same contact centre that contacted me, the conversation I had with the Operative on the other end of the line was the most INTRUSIVE engagement I have ever had! Now I can understand THREE or FOUR security questions, but as soon as we start going beyond this, it becomes a f#cking survey. If you f#cking idiots cannot gage that I am who I say I am from the FIRST FOUR QUESTIONS then I cannot understand what you are doing, except to extract information from me that you are ADDING TO YOUR DATABASES and SELLING AT A LATER STAGE. IT IS MY RIGHT TO REFUSE TO ANSWER CERTAIN QUESTIONS, SECURITY CHECK OR NOT! It is also your right to keep my account blocked. After NOT answering the TENTH INTRUSIVE QUESTION the call was dropped by your Operative, good for them, but not for your business; especially due to the fact that my account has a positive reflection. I proceeded to CUT UP MY EDGARS CARD in your store and throw it on the counter. What a **** business model. I will never engage with Edgars to purchase another item again. Also, if you cannot reinstate my account, I WANT THE POSITIVE BALANCE, REFLECTED ON MY MONTHLY STATEMENT, IMMEDIATELY PAID INTO MY ACCOUNT IN FULL. I have rights as a consumer, and will follow through with the necessary action to have those rights fulfilled. Good-day to you.