Poor communication

I am an account holder. I app**** for a credit increase with them. I supp**** all the requested documents. The manager made the necessary calls and said someone from their accounting department would get back to me and I was given some reference code to give them when they called. All this happened two weeks back and I am still waiting for them to get in touch with me to tell me if my application for an increased credit limit was approved. I stay on a farm and for me to go in store is not so easy because of where I am located. I think EDGARS can do better on their communication as this is the second time I have had to wait indefinitely with no one getting back to me. I tried calling again today, and got transferred to an extension that was never answered