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Nee N
1 reviews | Active since Jul 2020
20 Jul 2018, 09:43
Poor Communication
I app**** on Monday 16th July for a edgars account after waiting 3 months.
I phoned Edgars call centre and was told my account has been denied. I must phone new accounts to find out the reason.
Phoned new accounts and was told sorry i cannot disclose information if you are not in a store.
What the hell. I am not going to a store to find out why i am denied you did not even have the decency to phone me about this. I want to know why i am denied, and do not tell me you system , then there is seriously something wrong, because i am not on debt review anymore, and my old account was paid up long ago, and also it still shows on my credit profile that i have a account with Edgars for R1000 why is that also showing
Why do you have a new accounts department if they cannot help you over the phone.
Helpful (0)
Replies (3)0
Replies (3)
Edgars's replyOfficial
20 Jul 2018, 16:16Thank you for bringing this matter to our attention. Please be advised that we will escalate your query to our new accounts team for assistance.Please accept our apologies for the frustrations caused .
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Edgars's reply20 Jul 2018, 16:16
Official
Thank you for bringing this matter to our attention. Please be advised that we will escalate your query to our new accounts team for assistance.Please accept our apologies for the frustrations caused .
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
NN
Nee N's updateReviewer Update
23 Jul 2018, 11:16I was phoned this morning, but after answering they put the phone down
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Nee N's update23 Jul 2018, 11:16
Reviewer Update
I was phoned this morning, but after answering they put the phone down
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Nee N's updateReviewer Update
24 Jul 2018, 08:51Still i received calls yesterday and when i answer its quite and the the phone dies. How is it that Woolworths phones me yesterday for a account but you decline me. I do not want a woolworths account i want a edgars account
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Nee N's update24 Jul 2018, 08:51
Reviewer Update
Still i received calls yesterday and when i answer its quite and the the phone dies. How is it that Woolworths phones me yesterday for a account but you decline me. I do not want a woolworths account i want a edgars account