POOR CLIENT SERVICES FROM EDGARDS AND FINRITE ADMINISTRATORS FOR A CELLPHONE INSURANCE

Poor client service: I submitted a cellphone for repairs to Finrite administrators on 3 July 2019 through Edgars as I am an account holder of Edgrars. Every week when I call them to follow up no one seems to know what I am talking about. This resulted in back and forth for 4 weeks I have not received my phone. I spoke to consultants by the name Mulalo, Gcina and the manager Alfanso but none of them was able to resolve my query. They were all unprofessional and rude. When I contacted them on the 24th of July tehy only confirmed receipt of my cellphone for repairs on the 24th. They have no process in place to meet client expectations and they are so not client centric. The consultants in Khayelitsha branch were not helpful at all. I had to call in every time to request feedback and they would tell me that it is not their fault but Edgars. I mean I am an account holder of Edgars and I signed up with them for a cellphone insurance but when it comes to a claim they let their clients deal directly with rude and unprofessional consultants from Finrite administrators.

Its been 4 weeks now without a phone and no one seems to care enough to get this resolved on their side. This is a second incident something like this is happening this year. I AM VERY DISAPPOINTED IN THEIR CLIENT SERVICE