KN
Kushakumara N
1 reviews | Active since Dec 2014
25 Apr 2015, 18:35
poor client service
I purchased an item from cosmetics. All paypoints were unoccupied. There was also an endless queue at the clothing paypoints. I approached the jewellery counter. Jennifer at the jewellery arrogantly demanded that I stand in the queue at the clothing paypoint, as no-one could assist me in the jewellery department. There was no sense of client service at all. Is this the new service standard of Edgars? An enterprise that once had among the highest levels of customer service?
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Edgars's replyOfficial
27 Apr 2015, 13:35Hello Kaishil,
It is with great displeasure to hear of the overall unpleasant experience with Jenifer at the jewellery counter. That is certainly not the type of service that indicate our standards. Please note we have referred this matter to the store manager to address as it could have been handled in a different light. Customers are the life blood of this organisation and it is our daily mandate to satisfy their needs and render excellent customer service, thus all matters raised did not fall on deaf ears and it will be addressed accordingly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear of the overall unpleasant experience with Jenifer at the jewellery counter. That is certainly not the type of service that indicate our standards. Please note we have referred this matter to the store manager to address as it could have been handled in a different light. Customers are the life blood of this organisation and it is our daily mandate to satisfy their needs and render excellent customer service, thus all matters raised did not fall on deaf ears and it will be addressed accordingly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply27 Apr 2015, 13:35
Official
Hello Kaishil,
It is with great displeasure to hear of the overall unpleasant experience with Jenifer at the jewellery counter. That is certainly not the type of service that indicate our standards. Please note we have referred this matter to the store manager to address as it could have been handled in a different light. Customers are the life blood of this organisation and it is our daily mandate to satisfy their needs and render excellent customer service, thus all matters raised did not fall on deaf ears and it will be addressed accordingly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear of the overall unpleasant experience with Jenifer at the jewellery counter. That is certainly not the type of service that indicate our standards. Please note we have referred this matter to the store manager to address as it could have been handled in a different light. Customers are the life blood of this organisation and it is our daily mandate to satisfy their needs and render excellent customer service, thus all matters raised did not fall on deaf ears and it will be addressed accordingly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,