Poor cell phone insurance service

<p>Hi, im really unhappy with the cell phone insurance service im currently getting from Edgars Maponya, IM REALLY ****ED OFF actually.<br />I bought a phone cash and insured it, the phone fell and the screen cracked so I took it in for repairs.<br />It took the insurance dpt about 5 weeks to tell me its BER (beyond economic repair) so they're gonna replace it instead.<br />its been an agonising few weeks dealing with them, its either my paper work is missing, or I physically have to be present in the dam store when they call insurance just cause I bought it cash and not via account,<br />so Ive had to come in a few times,jus so they can load a gift card and replace my phone, like yesterday AGAIN, i was there as they opened the store AGAIN and I told AGAIN the same gift card story i was told last week.<br />They took my number and assured me they'll call yesterday at 11am, of which they didnt, so I called Edgars Maponya AGAIN around 2pm, was put on hold for atleast 10min (***) then they hung up the phone.</p> <p>Its taken them 5 weeks to tell me its to expensive to fix, now Its taking them more than a week to load a stupid gift card so i can get another phone and its really frustrating DAM IT!!!<br />Julia at the store knows all about this, she's tried her best, its the Edcon insurance guys who are messing me around and im REALLY ****ED OFF F@#$,</p> <p>Next time im going there im gonna cause a scene, watch me!</p>