Poor and unreliable service
<p>I came in yesterday to process my cellphone claim and got a new phone, but when I get home the phone kept on freezing, came back today to sort swap it since it's still within in 7 days. But now I've been here the whole day and nothing has been done and they only telling me now that I have to come back during the week cause they have a problem with their voucher system which is not my problem.</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Water Crest management to address as our valued customer is not happy with the way you were assisted regarding your cell phone query that you reported in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Water Crest management to address as our valued customer is not happy with the way you were assisted regarding your cell phone query that you reported in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.