1 reviews | Active since Aug 2016

25 Aug 2016, 08:33

Poor and Low Quality service

<p>I am extremely tired of dealing with Edgar's! I have run out of patience! You guys sold my account and handed me over (totally understand), I then contacted the attorneys to pay the account, which I did, two months ago! I have done everything to ensure my name is cleared, and quickly! Now, I have until Friday to get my name cleared and finance processed, BUT!!!!!</p> <p>i still owe you a magical R4100...? I have provided EVERYONE with a paid up letter, showing and proving I have paid! Now, and several calls, Transunion, Wesbank And the attorneys have been waiting for your staff to clear it off my name! I have even provided the attorneys letter saying they bought my account, therefore my account should be at Zero!</p> <p>I have spoken to supervisors, Customer care, emailed accounts departments in both Dbn and Jhb... WHAT MORE DO I HAVE TO DO TO GET YOU GUYS TO DO YOUR JOBS????</p> <p>i have posted complaints on Twitter, Facebook and now HelloPeter... All saying that by lunch time today I will fly into head office and WILL NOT LEAVE UNTIL MY ACCOUNT IS BALANCED AND APOLOGIES ARE GIVEN!</p> <p>If I lose my car, I will be unable to work, and this is all due to your *********** staff! Who is going to pay my bills if I am jobless? You?</p>

0
Replies (1)
Edgars
Edgars's reply15 Sept 2016, 15:46
Official

Pardon our late response to your email.

As per our records it reflects that your query was resolved on the 13.09.2016. Feedback confirming the status of your credit profile was communicated.

Please accept our sincere apologies for any frustrations occurred due to this incident.

Please find below reference number for this query:

***/GO

Should you need any further assistance please do not hesitate to contact us on the number below.

Kind regards,

Customer Experience Team.

Call Centre: ***

Best regards,