1 reviews | Active since Jan 2016
Poor after sales service Edgars / Huawei
After taking my Hauwei phone in for repairs and receiving it back with the assurance that it had been repaired I was disappointed to discover that nothing had been done to it. The phone has problems with slow charging and damages whatever battery is inserted. Edgars will not send a battery with the phone when it's returned to Huawei and didn't send the a proper report of the fault when sending the phone in. Huawei don't seem to do thorough testing when receiving a faulty phone and I'm still sitting with a product that I'm paying Edgars for every month but that I can't use and has forced me to buy two additional replacement batteries in one month. I returned the phone to Edgars again yesterday and am once again left without a phone until it may or may not be repaired this time. Edgars seem happy to take my money every month for a purchase that I get no use out of and they are not helping me to get the problem resolved.
Thank you for taking the time and addressing your service experience with us.
Firstly we would like to apologise for any frustrations occurred
Please be advised as per terms and condition of the purchased mode. Please note that the handset has 7 days guarantee period and up to 12 months warranty. This means that if you experience any technical difficulties with the phone it can be returned to the store for further assessments and can be exchanged with a new one should there be any technical faults found. However after 7 days the guarantee lapses and the store can only act as a facilitation point only (This means that the store can assist with booking the phone for repairs and all costs will be incurred by the customer). The phone may take up to 6-8weeks at the repair centre, this means that it can be delivered back to store with fault technical report. In regards to water damage and batter the warranty in null and void.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
__________________________
Thank you for taking the time and addressing your service experience with us.
Firstly we would like to apologise for any frustrations occurred
Please be advised as per terms and condition of the purchased mode. Please note that the handset has 7 days guarantee period and up to 12 months warranty. This means that if you experience any technical difficulties with the phone it can be returned to the store for further assessments and can be exchanged with a new one should there be any technical faults found. However after 7 days the guarantee lapses and the store can only act as a facilitation point only (This means that the store can assist with booking the phone for repairs and all costs will be incurred by the customer). The phone may take up to 6-8weeks at the repair centre, this means that it can be delivered back to store with fault technical report. In regards to water damage and batter the warranty in null and void.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
__________________________