MR
Michaela R
1 reviews | Active since May 2012
10 Jun 2020, 15:10
Poor admin response
I have a Edgars account, I have been trying for the last 2 weeks to get a statement from onset of debt, I just don't seem to get what Im asking for despite calling and messaging. Out of desperation I am now putting this on hellopeter, its ridiculous how difficult it is to get a full statement of debt. They happy to give a settlement amount, but no statement. Surely as a consumer I have a right to the information pertaining to what I owe and how the charges have been accumulated.
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Edgars's replyOfficial
16 Jun 2020, 15:20Good afternoon Michaela,
Thank you for taking time to write to us. Kindly be advised that we have escalated this matter to our accounts department for assistance as your account is handed over for collections, therefore we do not have access to your statements. Your reference number is ***/GO and will get feedback within 48 working hours. Apologies for any inconvenience caused. For any further inquiries do not hesitate to contact our call center at ***, a friendly consultant will gladly assist you. Warm Regards,The Edgar's Team
Thank you for taking time to write to us. Kindly be advised that we have escalated this matter to our accounts department for assistance as your account is handed over for collections, therefore we do not have access to your statements. Your reference number is ***/GO and will get feedback within 48 working hours. Apologies for any inconvenience caused. For any further inquiries do not hesitate to contact our call center at ***, a friendly consultant will gladly assist you. Warm Regards,The Edgar's Team
Best regards,
Edgars's reply16 Jun 2020, 15:20
Official
Good afternoon Michaela,
Thank you for taking time to write to us. Kindly be advised that we have escalated this matter to our accounts department for assistance as your account is handed over for collections, therefore we do not have access to your statements. Your reference number is ***/GO and will get feedback within 48 working hours. Apologies for any inconvenience caused. For any further inquiries do not hesitate to contact our call center at ***, a friendly consultant will gladly assist you. Warm Regards,The Edgar's Team
Thank you for taking time to write to us. Kindly be advised that we have escalated this matter to our accounts department for assistance as your account is handed over for collections, therefore we do not have access to your statements. Your reference number is ***/GO and will get feedback within 48 working hours. Apologies for any inconvenience caused. For any further inquiries do not hesitate to contact our call center at ***, a friendly consultant will gladly assist you. Warm Regards,The Edgar's Team
Best regards,