RV
Ralph V
1 reviews | Active since Jun 2012
02 Mar 2015, 14:53
Poor Account Protection Plan procedure
Hi, I submitted my retrenchment forms to Edgars in Gateway. Hollard phoned me a few days later saying that the claim has been processed and passed to Beatrice in Edcon on the 19th of Feb. Till now nothing has been done about it from Edcon's side and they call cente staff phones me every day to ask me about payment of account. They even called me on a Sunday and the lady was absolutely rude. When you guys offer the product you'll paint a good picture, but when we claim it is a horrifying experience. Please can somebody provide feedback and urgent solutions to the problem. <br> <br> Stanton
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
05 Mar 2015, 10:02Hello jun2012,
Thank you for bringing this matter to our attention. Please see below the Account Protection Plan Benefit Terms and Conditions
Hollard Life shall pay Edgars one lump sum payment of the outstanding Liability on the account on the date the insured was first notified of the retrenchment subject to the maximum liability in the event of a valid claim. For the purposes of this policy, Hollard Life will regard retrenchment or redundancy to mean the date on which the insured is first notified of being retrenched or made redundant by an employer during the term of their work agreement due to new technology, reorganisation by the employer, liquidation of the company and staff reductions and which resulted in the Insured not earning any income fora continued unemployment period of 30 days.
Please note the claim was approved for R1040.95 and the remaining balance will need to be paid by the customer. The purchases were made during the retrenchment period as the customer is notified prior, thus the balance was not settled in full.If you require any further assistance, please contact our accounts department on ***or our financial services on ***
Edcon customer experience
Thank you for bringing this matter to our attention. Please see below the Account Protection Plan Benefit Terms and Conditions
Hollard Life shall pay Edgars one lump sum payment of the outstanding Liability on the account on the date the insured was first notified of the retrenchment subject to the maximum liability in the event of a valid claim. For the purposes of this policy, Hollard Life will regard retrenchment or redundancy to mean the date on which the insured is first notified of being retrenched or made redundant by an employer during the term of their work agreement due to new technology, reorganisation by the employer, liquidation of the company and staff reductions and which resulted in the Insured not earning any income fora continued unemployment period of 30 days.
Please note the claim was approved for R1040.95 and the remaining balance will need to be paid by the customer. The purchases were made during the retrenchment period as the customer is notified prior, thus the balance was not settled in full.If you require any further assistance, please contact our accounts department on ***or our financial services on ***
Edcon customer experience
Edgars's reply05 Mar 2015, 10:02
Official
Hello jun2012,
Thank you for bringing this matter to our attention. Please see below the Account Protection Plan Benefit Terms and Conditions
Hollard Life shall pay Edgars one lump sum payment of the outstanding Liability on the account on the date the insured was first notified of the retrenchment subject to the maximum liability in the event of a valid claim. For the purposes of this policy, Hollard Life will regard retrenchment or redundancy to mean the date on which the insured is first notified of being retrenched or made redundant by an employer during the term of their work agreement due to new technology, reorganisation by the employer, liquidation of the company and staff reductions and which resulted in the Insured not earning any income fora continued unemployment period of 30 days.
Please note the claim was approved for R1040.95 and the remaining balance will need to be paid by the customer. The purchases were made during the retrenchment period as the customer is notified prior, thus the balance was not settled in full.If you require any further assistance, please contact our accounts department on ***or our financial services on ***
Edcon customer experience
Thank you for bringing this matter to our attention. Please see below the Account Protection Plan Benefit Terms and Conditions
Hollard Life shall pay Edgars one lump sum payment of the outstanding Liability on the account on the date the insured was first notified of the retrenchment subject to the maximum liability in the event of a valid claim. For the purposes of this policy, Hollard Life will regard retrenchment or redundancy to mean the date on which the insured is first notified of being retrenched or made redundant by an employer during the term of their work agreement due to new technology, reorganisation by the employer, liquidation of the company and staff reductions and which resulted in the Insured not earning any income fora continued unemployment period of 30 days.
Please note the claim was approved for R1040.95 and the remaining balance will need to be paid by the customer. The purchases were made during the retrenchment period as the customer is notified prior, thus the balance was not settled in full.If you require any further assistance, please contact our accounts department on ***or our financial services on ***
Edcon customer experience